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Terms of Play

Your account belongs to you

Register in your own correct name, provide true and complete details, and keep them up to date. You may have only one account per person, household or address, phone number or e-mail address, and IP address.

Any extra account is a duplicate. We may close some or all duplicate accounts without compensation or an option to reopen them. Every action made through a duplicate account is void, its promotions will be cancelled, its winnings are void, and any processed withdrawal will be reversed and owed back to us.

Keep your login and password private. Activity carried out with the correct credentials is treated as yours. You may not sell or transfer your account, buy another person's account, or use another person's login.

We may ask for ID, proof of address, evidence that you own a payment method, transaction histories, or information about your source of funds. You must provide requested material within 30 days. Until you do, we may withhold payments and suspend your account, and we may permanently close it if the deadline is missed. We may also use third-party identity, credit-reference, and fraud-prevention services for checks.

To close your account, e-mail [email protected]. Closure is available only when the balance is zero and no withdrawal is pending. If you request closure while funds remain or a withdrawal is pending, those funds are voided.

Money follows ownership and checks

We set the minimum and maximum deposit amounts. Every card or other payment method you use must belong to you. Player-to-player transfers are prohibited.

Deposits are generally not refundable. We may consider an exception for a technical problem or a payment problem if you contact support within 24 hours of the transaction. Once you have bet with the deposit or with the bonus attached to it, no refund is possible, and any refund remains at our discretion.

Before withdrawal, deposited funds must be wagered at least 1x. If bets total less than the deposit, we may cancel all winnings and retain a commission equal to 10% of the last deposit, but not less than 0.75 CAD. The commission is 15% when the account balance was charged using a bank card or bank transfer.

Where possible, a withdrawal returns through the method used to deposit. We may instead process it through another payment system. You may have no more than 3 pending withdrawals. Once all conditions are met and checks are complete, our finance team works through a request within 3 business days. Verification may delay payment.

Your activity during the previous 90 calendar days determines the VIP level used for withdrawal limits. Each level has its own daily and monthly limit.

After 180 days without a login, we may charge a monthly administration fee of 10 CAD while the account remains inactive. If the balance is below 10 CAD, we take the remaining balance in full. No further fee applies after the balance reaches zero.

Bonuses keep their conditions

Only one bonus is permitted per person, family, household address, phone number, computer, and IP address. The conditions of a specific promotion prevail if they differ from these general rules. Your real-money balance is wagered before your bonus balance.

Casino bonus wagering must be completed within 10 days and sports bonus wagering within 30 days after receipt. When the applicable period ends, the bonus and winnings from it are voided. A withdrawal request made before wagering is complete voids the bonus balance and its winnings.

Unless a promotion says otherwise, a no-deposit casino bonus has a 40x wagering requirement and no more than 5x the bonus may be withdrawn. A deposit casino bonus requires 35x the deposit plus bonus, and no more than 10x the bonus may be withdrawn. Winnings from no-deposit free spins are capped at 120 CAD and carry a 40x wagering requirement.

Most slots and scratch cards contribute 100% toward wagering, while live games and video poker contribute 10%. Table and card games and excluded games contribute 0%, special games may contribute 50% or 10%, and some game categories cannot be played with bonus funds.

Promotion abuse includes placing a single bet above 150 CAD before wagering is complete, using minimum-risk or two-tier betting, moving from low-contribution to high-contribution games after a large win, switching from high-risk to low-risk bets after a large win, delaying a round or feature to preserve value, or exploiting software, bugs, or failures. We may void all affected promotions, void and confiscate winnings from them, and prevent future participation.

Coins turn play into rewards

You earn Coins for every 15 CAD wagered on casino games, from a share of each deposit, for top finishes in in-house tournaments, and through weekly or one-time challenges. Shop bonus money works only in the Casino section, must be wagered within 10 days, and releases no more than 5x the bonus. Shop free spins must be played within 7 days of purchase, and no more than 75 CAD may be released from the resulting bonus. Completing a card collection can award a cash prize with a 1x wagering requirement. The Wheel of Fortune gives one spin for every 150 CAD wagered on eligible casino games, with no more than 3 earned per day and no more than 10 held at once.

Sports markets set the range

Maximum stakes vary by sport and market, and the permitted amount is shown when you place a bet. Live odds can change, and a confirmed bet generally cannot be changed or cancelled. Bet Builder lets you combine multiple selections from one event, with combined odds and settlement conditions for voided selections.

Fair play decides the outcome

If the result on your screen differs from the game server, the game-server result prevails. Cheating, collusion, bots or other automated tools, software exploitation, and unfair betting patterns are prohibited. Suspected fraud, illegal activity, or improper play may lead to suspended withdrawals, closed accounts, and voided winnings.

NetEnt games, Planet of the Apes Video Slot, Vikings Video Slot, and Street Fighter Video Slot are not available in Canada, and some studios also limit their games in other countries.

Final terms still apply

The English version prevails over any translation. You are responsible for taxes and other charges connected with your winnings. Start a complaint with customer support at [email protected], and send a detailed written complaint from your registered e-mail if the first response does not resolve it.

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