Contact and Complaints

Problems move through a clear route

Begin with customer support. If the first response does not resolve a complaint about a gambling transaction, send a detailed complaint to [email protected] from your registered e-mail address. Include your username, full name exactly as registered, a clear explanation, and the relevant dates and times so we can identify the account and investigate.

Our Complaints Resolution Committee reviews a complete complaint. We will provide the outcome within 10 days of receiving it. An unusually complex case may take longer when the investigation requires more time.

Support stays available

Contact us through live chat or e-mail [email protected]. Multilingual support is available all the time, with 24/7 live chat access.

Quick checks may solve it

• For login trouble, confirm the username and case-sensitive password, check that Caps Lock is off, clear browser cache and cookies, and try another browser or device.
• For a withdrawal problem, use the latest version of Chrome, make sure no pop-up blocker is active, wait about an hour, and try again.
• If the problem remains, contact support and attach a screenshot of the error. For a forgotten password, use the reset option with the e-mail address registered to your account.